With offices throughout the UK, Imperial Claims are an independent insurance claims management company with substantial experience in dealing with insurance claims and loss adjusters for both business clients and individuals.
Dav Kumar, Managing Director of Imperial Claims contacted RTC North earlier this year with a request for assistance with coaching that the team required with regards to their ambitions to grow the business and to develop it further.
We organised a one-to-one mentoring session with an external partner for Imperial Claims. Dav commented:
“We used Alan Balmer Associates who were fantastic for one to one coaching/mentoring. It was genuinely amazing to see how a fresh pair of eyes can assist. You hear this said, but gosh, it’s amazing in practice. Quite often the issues have answers which are right under your nose! Once we got some clarity we were able to drive on in a focused manner. It's been a fantastic journey for us since then.
“We were introduced to a Business Measurement Scorecard – a dynamic, Key Performance Indicator measurement scorecard which ensures the team clearly understands exactly where it is on its journey, lets them manage more effectively and measure improvement and success. It incorporates knowledge and task management, ensuring ownership, responsibility, and accountability through the one to one mentoring.
“We work tirelessly on behalf of our clients to ensure that the insurance claim is paid out as quickly as possible and that our clients receive the full amount they deserve and need a reliable way in which to be able to measure and celebrate the success of our team!
“RTC’s support was invaluable to us and we are over the moon with the training and advice received as well as the way in which our claim was dealt with purely from an administration point of view, the turnaround was quick and the outcomes and results we have had to date are fantastic!”
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